Inbound customer support

With a 24 hour operational inbound call centre, OTS assists organizations with a significant area of their marketing program.

This includes:

• Customer service free call lines
• Complaints and suggestions
• Sales promotions and competitions
• Order processing and delivery services
• Product service and information

Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs.

Many companies are outsourcing these services to specialist organizations such as OTS who provide a more cost-effective and efficient service than in-house.