| The services we offer you |
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| Introduction |
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To begin with, we consult with you to fully understand your
business and its unique requirements. It is important we
develop a tailored strategy for you, with clearly stated sales
goals and outcomes.
Once we have agreement on the way forward, we work with
you through two phases of implementation:
- Project launch
- Implementation and
ongoing management
- Your investment
Project Lanch
During the project launch phase, we:
- work in collaboration with you to determine the
deliverables and metrics of success
- deploy an operations team and a technology team-their
role is to establish the required infrastructure
- recruit appropriate people to implement the project
- train the recruits to ensure they competently and
professionally achieve the agreed deliverables/goals
- conduct role plays/mock calls.
Implementation and
ongoing management
Once all project launch activities are completed, we
implement the project.
To ensure ongoing effectiveness, we:
- implement quality control activities such as call
monitoring and coaching
- report to you on a daily basis in an agreed format-for
example, via Microsoft Excel spreadsheet or by integrating
into your CRM (customer relationship management
system)
- prepare an analysis on a weekly basis of project
performance against the agreed deliverables/metrics
- consult regularly with you via meetings and/or conference
calls to ensure clear and open communication throughout
the project.
Your investment
We operate on an agreed performance-based model,
structured around your identified business goals.
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